Refund policy

 

SECTION 1 - B2B EXCLUSIONS FROM RETAIL LAWS
Because this website operates strictly as a Business-to-Business (B2B) industrial interface for manufacturing evaluations, all sales of pre-existing molded watch samples are final. These transactions are strictly excluded from standard consumer protection cooling-off periods, retail satisfaction guarantees, or "change-of-mind" return rights. 

SECTION 2 - DEFECTS AND TECHNICAL INCONSISTENCIES
We execute thorough quality checks at our factory prior to shipping sample hardware. If a sample arrives with a fundamental functional defect (e.g., a completely dead mechanical or quartz movement, fractured casing, or missing structural components), you must document the defect with clear photography or video and submit a formal claim to info@kpwatches.com within thirty (30) business days of package delivery.

SECTION 3 - MANDATORY RETURN SHIPPING COST LIABILITY
If a return, exchange, or technical modification for a sample watch is formally authorized in writing by our customer service managers, the following rules apply without exception:
1. The buyer is entirely responsible for arranging, scheduling, and paying all shipping fees, handling costs, and customs entry tariffs required to return the item to our Hong Kong center.
2. We highly recommend using a premium, fully trackable international courier service (such as DHL, FedEx, or SF Express) and purchasing shipping insurance. Keypower Watch Factory does not assume legal ownership or liability for return packages lost, stolen, or damaged during transit.
3. No refunds or replacements will be processed until the physical watch sample arrives safely at our facility and passes a physical audit by our technical engineering team.

SECTION 4 - APPROVED RETURN ADDRESS
Authorized sample returns must be mailed directly to our central warehouse:
Keypower Watch Factory (Technical Audit Dept.)
RM 117, 1/F, FONDA INDUSTRIAL BUILDING,
37-39 AU PUI WAN STREET, FO TAN, HONG KONG